AEM Maintenance and Management Services

As an Adobe Partner, Axis 41 offers fully integrated solutions for ongoing website infrastructure support after your AEM implementation. Our dedicated AEM team provides everything you need for full-service application management, including 24-hour monitoring, system management, monthly service health reports, as well as incident management packages for customer-managed infrastructures.

The Axis 41 AEM team offers three comprehensive support packages, with each tier providing increasing levels of AEM infrastructure maintenance and management: Standard, Extended, and On-Demand support.

	Standard	On-Demand
Environments System management for QA, stage, and production environments	•	•
Primary Domain Mapping Creation of Route53 entries for initial domain mapping	•	•
Apache Configuration Apache configuration such as URL rewrite rules	•	•
Dispatcher Filtering Dispatcher filtering and caching rules	•	•
Replication CQ replication configurations	•	•
Releases Release management of packages to production environment	•	•
Security Security and firewall management	•	•
Health Reports Ongoing performance and health monitoring with monthly service health reports	•	•
Monthly Upgrades Monthly server upgrades and patches	•	•
Backups System backups and restorations in event of a rollback or failure	•	•
24 Hour Monitoring 24-hour uptime monitoring and Tier 2 support	•	•
Setup Consultation Consult on setup of local / customer-managed AEM instances		•
Migration Custom solutions for migration and management		•
Domain Mapping Route53 / DNS entries and mapping beyond primary domain		•
Benchmarking Benchmarking system performance and load tolerance		•
AWS Training Training for AWS setup and management		•
Incident Support Incident support packages for customer-managed infrastructures		•
Developer Support Support and analysis for ongoing development activities		•